Name: Plumb Zebra
Address: 1622 N Willow Road, Spokane Valley, WA, 99206, US
Telephone: (509) 317-9009
Price range: $$

Question 1

Do you offer 24/7 emergency plumbing services?

Accepted Answer

Yes, we provide 24/7 emergency plumbing services throughout Spokane, WA and Coeur d'Alene, ID areas. Our emergency team is always ready to respond to urgent plumbing issues like burst pipes, major leaks, sewer backups, and other plumbing emergencies.

Question 2

How quickly can you respond to emergencies?

Accepted Answer

Our typical emergency response time is 30-60 minutes depending on your location and current demand. We prioritize emergency calls and dispatch the nearest available technician to minimize damage to your property.

Question 3

How much do emergency services cost?

Accepted Answer

Emergency services include a service call fee plus labor and materials. Emergency rates apply for calls after hours, weekends, and holidays. We provide upfront pricing before starting any work, so you know exactly what to expect.

Question 4

What should I do while waiting for emergency service?

Accepted Answer

Turn off the main water supply if you have a major leak, clear the area around the problem, and avoid using electrical appliances near water. Take photos for insurance if safe to do so. Our dispatcher will provide specific guidance when you call.

Question 5

What plumbing services do you provide?

Accepted Answer

We offer comprehensive plumbing services including drain cleaning, water heater installation and repair, pipe repair and replacement, fixture installation, bathroom and kitchen plumbing, commercial plumbing, and emergency repairs.

Question 6

How do you clean drains?

Accepted Answer

We use professional-grade equipment including drain snakes, hydro-jetting, and camera inspections to thoroughly clean drains. Our methods are safe for your pipes and more effective than store-bought drain cleaners.

Question 7

How long do water heaters last?

Accepted Answer

Traditional tank water heaters typically last 8-12 years, while tankless units can last 15-20 years with proper maintenance. We recommend annual maintenance to maximize lifespan and efficiency.

Question 8

What type of pipes do you install?

Accepted Answer

We install various pipe materials including PEX, copper, and PVC depending on the application. We'll recommend the best material for your specific needs, considering factors like water quality, budget, and local building codes.

Question 9

How do you price your services?

Accepted Answer

We provide upfront, transparent pricing before starting any work. Our pricing is based on the complexity of the job, materials needed, and time required. There are no hidden fees - you'll know the total cost before we begin.

Question 10

Do you provide free estimates?

Accepted Answer

Yes, we provide free estimates for most non-emergency plumbing projects. For emergency service calls, there is a service call fee that applies toward the total cost if you proceed with the repairs.

Question 11

What payment methods do you accept?

Accepted Answer

We accept cash, checks, and all major credit cards. We also offer financing options for larger projects. Payment is due upon completion of work unless other arrangements have been made.

Question 12

Do you warranty your work?

Accepted Answer

Yes, we provide warranties on both our workmanship and the parts we install. Warranty terms vary by service type - we'll explain your specific warranty coverage before starting work.

Question 13

What are your business hours?

Accepted Answer

Our regular business hours are Monday through Friday, 8:00 AM to 5:00 PM. Emergency services are available 24/7, including weekends and holidays.

Question 14

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling (509) 317-9009, filling out our online contact form, or sending us an email. We'll work with your schedule to find a convenient time.

Question 15

Do you offer same-day service?

Accepted Answer

Yes, we often can provide same-day service for urgent (non-emergency) plumbing issues, depending on our schedule and the nature of the problem. Call us early in the day for the best chance of same-day availability.

Question 16

Do you provide specific appointment times?

Accepted Answer

We provide appointment windows rather than exact times to ensure efficient scheduling. We'll call 15-30 minutes before arrival to let you know we're on our way.

Question 17

Are you licensed and insured?

Accepted Answer

Yes, Plumb Zebra is fully licensed and insured in both Washington and Idaho. Our technicians hold valid plumbing licenses and we carry comprehensive liability and workers' compensation insurance.

Question 18

Do you handle permits for plumbing work?

Accepted Answer

Yes, we handle all necessary permits for plumbing work that requires them. Permit costs are separate from labor charges and will be discussed upfront as part of your project estimate.

Question 19

Do you work with insurance companies?

Accepted Answer

Yes, we work with insurance companies for covered plumbing damages. We can provide detailed documentation and photos to support your claim. Payment arrangements may vary depending on your insurance coverage.

Question 20

What preventive maintenance do you recommend?

Accepted Answer

We recommend annual plumbing inspections, regular drain cleaning, water heater flushing, and seasonal pipe insulation checks. Preventive maintenance can help avoid costly emergency repairs.

Question 21

What plumbing work can I do myself?

Accepted Answer

Simple tasks like unclogging minor drains or replacing toilet flappers are often DIY-friendly. However, anything involving gas lines, main water lines, or complex installations should be handled by professionals for safety and code compliance.

Question 22

How should I prepare my plumbing for winter?

Accepted Answer

Insulate exposed pipes, disconnect garden hoses, service your water heater, and know how to shut off your main water supply. Consider having us install pipe insulation if you're in an area prone to freezing.

Question 23

How often should I have my plumbing inspected?

Accepted Answer

We recommend annual plumbing inspections for most homes. Older homes or those with previous plumbing issues may benefit from more frequent inspections. Commercial properties should be inspected every 6 months.

Frequently Asked Questions

Browse by Category

Emergency Services

Services & Repairs

Pricing & Payment

Scheduling & Availability

Licensing & Insurance

Maintenance & Prevention

Emergency Services

Do you offer 24/7 emergency plumbing services?

How quickly can you respond to emergencies?

How much do emergency services cost?

What should I do while waiting for emergency service?

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Services & Repairs

What plumbing services do you provide?

How do you clean drains?

How long do water heaters last?

What type of pipes do you install?

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Pricing & Payment

How do you price your services?

Do you provide free estimates?

What payment methods do you accept?

Do you warranty your work?

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Scheduling & Availability

What are your business hours?

How do I schedule an appointment?

Do you offer same-day service?

Do you provide specific appointment times?

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Licensing & Insurance

Are you licensed and insured?

Do you handle permits for plumbing work?

Do you work with insurance companies?

Hero Discounts

Maintenance & Prevention

What preventive maintenance do you recommend?

What plumbing work can I do myself?

How should I prepare my plumbing for winter?

How often should I have my plumbing inspected?

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