Privacy Policy

What Information We Collect

When you call us for plumbing services or fill out our contact form, we collect the basics we need to help you: your name, address, phone number, email, and details about your plumbing problem.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. This includes:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand how visitors use our site
• Performance cookies to optimize page load times

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

How We Use Your Information

We use your information to do our job - provide plumbing services, schedule appointments, send you estimates, and follow up on our work. We might occasionally send you helpful tips or updates about our services, but we're not going to spam you. And we definitely don't sell your information to other companies - that's just not how we operate.

Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: For website analytics and performance monitoring
• Google Fonts: For typography (no personal data collected)
• Netlify: For website hosting and content delivery

These services have their own privacy policies and data handling practices. We recommend reviewing their policies if you have concerns.

Keeping Your Information Safe

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data transmission
• Strict Transport Security (HSTS) headers
• Content Security Policy (CSP) to prevent XSS attacks
• Input validation and sanitization on all forms
• Honeypot fields to prevent spam and bot submissions

We only store information necessary to provide our services and delete data when it's no longer needed. If you have concerns about data security, please contact us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

Questions or Concerns?

If you have any questions about this privacy policy or how we handle your information, just call or email us. We're real people and we'll give you real answers.

Changes to This Policy

If we need to update this policy, we'll post the changes here. We're not planning any major changes, but if something comes up, you'll know about it.